Return Merchandise Authorization (RMA)
We at Wolverine Data™ pride ourselves on providing the best customer experience by offering quality products and services. If for some reason you are not completely satisfied with your purchase, we would like the opportunity to work with you to resolve your issues and ensure that your experience with Wolverine Data leaves you delighted. In the event that you still wish to return your system, here are a few things you should know:
"Total Satisfaction Policy"
- You may return your new system up to 30 days from the date of invoice.
- You are responsible for shipping the system back to Wolverine Data and for the costs associated with that shipment.
- It is important that you return all components that came with your order, and that it is in its original packaging.
- We will credit your account for the price of the system minus shipping and handling.
Missing Item or Damaged Product Fee
A missing item or damaged product fee will be charged for any product missing the original box, packaging material, contents, accessories and/or manuals (i.e., any product not in "like new" condition).
Easy Steps to Arrange for a System Return
- email us at Support@wolverinedata.com requesting an RMA#.
- Include in the Email product Model name/number.
- Or call Customer Care Representative at 949-458-9888 to resolve your issue. The Customer Care Representative will issue you Return Merchandize Authorization (RMA) number.
- Repack system with all of its original packaging, and arrange to have it shipped back to Wolverine Data (Note: Wolverine Data recommends that you insure your shipment). Please, write the RMA number on the shipping box.
- Once your system has been received back to Wolverine Data, you will receive credit on the full system price (excluding shipping & handling) on your next billing cycle.
What if I am having technical issues with my system?
Wolverine Data makes it easy to resolve your technical issues. Every Wolverine Data product comes with:
- An outstanding limited warranty
- Email support at firstname.lastname@example.org
- Phone support at 1-949-458-9888 (M-F 9:00-5:00 PST)